Our process management platform ConSol CM is a powerful tool to digitalize & automate your business processes. To do so, we offer you a range of ready-made solutions that you can get started with out of the box - without wasting a lot of time on implementation or staff trainings. And if you have specific business cases, we depict your individual processes in software with ConSol CM.

ConSol CM Website
ConSol CM Website

Platform for Digitalization

Case Management – Tailor-made Implementation of Business Processes

Human expertise is what counts in case management. With ConSol CM, users can "walk along" a predefined process structure, while at the same time they can shorten processes independently or add a component as needed.

Ticketing Software – Manage All Requests With One Tool

ConSol CM/Ticketing controls requests across all channels and clearly arranges them in one tool. No more lost emails or messy excel sheets. CM/Ticketing enables your team to work transparently and fasten response times.

Complaint Management – Ensuring Quality & Keeping Service Promises

ConSol CM/Complaint supports the semi-automated recording of customer complaints, the verification of warranty claims and the control of downstream processes for repair and shipping. Reasons for complaints and product defects can be evaluated for continuous improvement.

Helpdesk & IT Support – Efficiency and Customer Service go Hand in Hand

The ConSol CM/Helpdesk provides the support you need for answering service inquiries fast & customer oriented. Following the automated issuing of tickets, thanks to the workflow logic, the inquiries are referred to the appropriate 2nd level teams. FAQs help to find the right answers quickly.

Jad Cheikha
Jad Cheikha

Contact

Jad Cheikha

Head of BPM Consulting

+971 4509 9023