Reliable & Proactive: Individualized Operational Services

Demands on the operation of your IT processes are continuously increasing. Services previously running during normal working hours only, are now in demand around the clock. Yet your operating team was not composed to meet all these new expectations. At the same time, budgets decrease. ConSol gets your IT operations up to speed, ready to cope with current and future challenges. Our experienced specialists will take on operations of your IT landscape. Whether in its entire scope or just some sectors – you determine the tasks you would like to place in our care. The ConSol Remote Operations Center (ROC) provides you with individual state-of-the-art IT operations:

From virtualization/OS/cloud level to middleware and applications to entire IT landscapes, also in heterogeneous environments. With extended monitoring and alerts tailored to your applications, we ensure maximum availability of your IT services. Proactive and according to recognized standards, 24/7 if you wish. On request we also take care of the manufacturer and supplier management, including communication as Single Point of Contact (SPoC). This way we can keep things running smoothly. Anytime, without compromise.

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On Alert for You. Round the Clock.

In accordance with the SLA, you will be able to rely on trusted, qualified contacts speaking your language, as well as on high-quality IT operations close to you. Up to 24/7.

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Field-tested – from M to XL

Benefit from our best practices! ConSol experts derive their knowledge from more than three decades of company project experience across all sectors – in medium-sized companies as well as in DAX corporations and other heavyweights.

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Certified Processes

You can always rely on ConSol: Our processes are ISO 9001 and ISO 27001 certified and we are continuously working to improve them – making us a strong partner in all aspects of your IT infrastructure.

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Customized with Flexible SLAs

You determine the scope of services you want our team to provide for you: You determine service level, priorities and response times individually, thus also constantly controlling costs.

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Calculable Costs

You pay exactly what we have agreed on in the scope of services. This transparency is the basis for any trusting cooperation. And you will also benefit from a long-term planning security.

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Comprehensive

Whether with applications or with infrastructure, we will operate your IT to its full extent – including performance analysis and optimization, monitoring and much more.

Gain Efficiency and Save Costs in Three Steps

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Focus on Your Core Business

Put your IT tasks in the hands of a competent partner! ConSol operates your IT environment reliably, proactively, and efficiently – at a fixed monthly rate.

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Identify IT Services Suitable for Outsourcing & Out-tasking

You decide whether to outsource parts of your business or your entire operational services. This gives you the flexibility you need to maximize the efficiency of your IT security and reduce costs.

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Actively Prevent System Failure

By monitoring your infrastructure and applications, we detect errors and problems before they lead to system failure and to the loss of work hours.

Our Offer in Detail

You can rely on ConSol as your IT service provider:

 Operational ServicesManaged ServicesIT Support
Predefined SLAs   
Custom-designed SLAs   
Proactive Problem Management   
Automatic Alerts   
Performance Monitoring   
Single Point of Contact (SPoC)   
Operational Responsibility   
Reliability   
Monthly Service Meetings   
Web Access to Service Status   
Capacity Planning   
Monitoring of Application-specific Connectors   
Access to Expert Knowledge   
Security   
24/7   

Project Profiles

Our IT operational services are sector-independent. From numerous projects with customers in the automotive industry, with banks & insurance companies as well as in the IT & telecommunications sector, we have gained solid know-how and a great deal of practical experience.


Security E-Mail Backbone for a German Automobile Manufacturer

Industry sector: Automotive

Project content: 24/7 operation of the antivirus/anti-spam service & the central e-mail backbone of the large corporation.
Details: Cisco Email Security Appliances, Connection of externally hosted projects, Rollout of IT security mechanisms

Operation and Maintenance at FWU

Industry sector: Banks & Insurances

Project content: Islamic Banking > Operation and maintenance of the point-of-sale application.
Details: International deployment, 24/7 remote operation

Trouble-free IT operation at Carglass

Industry sector: Automotive, Services

Project content: Monitoring of business-critical IT systems. ConSol support connection via site-to-site VPN connection.
Details: OMD as monitoring base, 24/7 support

Safe Operation at Europipe

Industry sector: Steel Processing

Project content: 24/7 monitoring and support of production-relevant IT systems.
Details: Remote, Europe-wide locations, OMD with Nagios

High-end Support for a Unix Hardware Manufacturer

Industry sector: Manufacturing Industry

Project content: Support of the ongoing system operation with several thousand requests per month.
Details: 2nd and 3rd level support, ISO 9001 certified, 24/7

Technologies & Competences

Oracle Solaris
MySql
Linux
Ansible
aws - amazon web services
Microsoft Azure
OpenShift
Kubernetes
Grafana
cucumber
SoapUI
Mail
FTP
JMX
Prometheus
Docker-Container
Progress
Oracle GlassFish
Oracle Weblogic
Dynatrace
Cisco Email Security Appliance
Red Hat
HP-UX
Lastline Email Security
Skype for Business
MariaDB
SuSE Linux
Microsoft Windows
Microsoft Exchange
Microsoft SQL Server
EDB Postgres
DMARC
Zabbix Monitoring

Increase Service Quality and Make Costs Calculable

Our shared service encompasses standardized operation of server systems, storage solutions, backups, databases, OpenShift services through to network operation – with service packages for both on-premise solutions and common cloud environments. This portfolio increases you service quality, your flexibility and it reduces operating costs. Maintenance, operation, and further development of your systems are in safe hands with our experienced engineers; because ConSol’s greatest asset are technical specialists and all-rounders for Linux / Unix / Windows, for the application servers JBoss, Glassfish and Oracle Weblogic, for almost all databases (MS SQL, Oracle, PostGres and Progress, My SQL / Maria DB), as well as for monitoring, automation of operational topics and much more. With state-of-the-art monitoring we take care of your business continuity and solve problems proactively. So that you, your employees, and your management can focus on your core business, being sure that things are running smoothly – at calculable costs.

Contact

Malte Geierhos

Technical Director

+971 4509 9066